It's been a while, where's the parts?

I was in the break room today at work when a coworker asked me if i had cleaned my jeep. Now we all know there's no need to clean the jeep as the transfer case selector is currently a piece of sh!t. It has been a while, so let's give old Cryler a courtesy call.

I call the dealer and it rings for like ever; i get the automated prompt and press 1 for service. I'm on hold for a spell and a woman answers and asks me how she can help. I let her know the situation and that i would like to check on the parts order that i am currently waiting on. She says ok and transfers me to the parts department.

After 4 attempts at spelling my name the guy puts me on hold for about 5 minutes. He gets back and asks me if i was waiting on a bushing. I correctly respond with, "How would i know? You won't let me fix my jeep without voiding my warranty and never told me what part exactly was broke. The transfer case selector doesn't work."

Hey says, ok this must be it.......... After a long pause I say, "Ok well you guys said you would call me when you got the parts in. I guess i need to make an appointment (hopefully with different results this time) to get my jeep in and get it fixed." He says 'ok, let me transfer you to service'. Click. Pause. Dial tone. A$$hole.

So let's call back. The well meaning woman asks me what my phone number is. I figure their caller ID must be broke or that technology hasn't made it to the Chrysler 5 star dealers yet. After asking me if i own a Wrangler (I didn't have the heart to respond 'no, the bank does') she asks me when i'd like to bring it. i tell her Tues or Thursday afternoon and she says, 'let me check'. Click. On hold music. She comes back on and says 'i can do Tuesday at 2'. I say that will work and she asks, 'what is this appointment for'?

At this point i'm thinking, you just made an appointment and reserved some jerks time and you don't even know what you're doing.

So i tell her that i would like to get my transfer case selector fixed and the parts department just verified that you have a bushing and a clip that is apparently going to accomplish that but that i am not a mechanic.

Anyway, Tuesday at 2PM. So far this 5 star dealer is scoring about a 1.5 out of 5. More to come...